cancellation & refund policy

REFUND POLICY THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two of the initial service. CANCELLATION POLICY Cancellations must be at least 24 hours in advance or Chateau Salon reserves the right to charge 50% of scheduled service(s) with the exception of emergencies. No-shows will be charged for 50% of scheduled services as well. If you are continuously missing your scheduled appointment, we reserve the right to refuse service to you.


Where you can reach us

3815 Ocean View Blvd. Montrose, CA 91020



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